Hotel Front Desk Agent

$38,480 - $39,728/Yr

Ayres Suites - Yorba Linda - Tesla Destination - Yorba Linda, CA

Part-time - Entry Level

Yorba Linda, CA

Accommodation

About the position

The Hotel Front Desk Agent at Ayres Suites Yorba Linda is responsible for providing exceptional guest service during check-in and check-out processes, as well as assisting guests with hotel services and accommodations. This part-time role emphasizes a friendly and attentive demeanor, ensuring guests have a pleasant experience at the hotel.

Responsibilities

• Assist guests with check-in and check-out processes.
• Provide guests with information about hotel services.
• Make reservations in person and over the phone, ensuring accurate hotel rates and information.
• Register guests and issue room keys.
• Maintain guest confidentiality and adhere to safety policies and procedures.
• Communicate shift information to the next shift and direct supervisor.
• Conduct oneself in a friendly and attentive manner during all guest encounters.

Requirements

• Bilingual communication skills.
• Experience in hospitality or customer service.
• Ability to handle cash and perform cash handling duties.
• Familiarity with front desk operations and guest services.

Nice-to-haves

• Previous experience in a hotel or front desk role.

Benefits

• Paid holidays
• 401(k)
• 401(k) matching
• Employee discount
• Referral program
• Retirement plan