400 Horses Hostess - Seasonal (2944)
About The Position
To ensure the customer has a memorable, worthwhile experience while serving their dining needs. Be knowledgeable of the menu and all daily specials. Possess a high level of understanding of local areas of interest to better respond to customer inquiries. Duties include setting tables, taking guest reservations, answering phone calls, controlling the flow of the dining room, answering inquiries about the menu, and being pleasant to customers and coworkers. While at work all hostess must be friendly, outgoing and possess good communication skills. Individuals should be organized, able to think and act quickly and effectively, maintain self-composure, be guest sensitive, and possess a sense of timing. At all times, the individual should take pride in personal hygiene, appearance, and shine in levels of guest service. During work, display integrity, professionalism, discretion, and honesty in all aspects of employment.
Requirements
- High School diploma or equivalent required.
- Prior restaurant service experience helpful but not necessary
Nice To Haves
- Possess a high level of understanding of local areas of interest to better respond to customer inquiries.
- Individuals should be organized, able to think and act quickly and effectively, maintain self-composure, be guest sensitive, and possess a sense of timing.
- At all times, the individual should take pride in personal hygiene, appearance, and shine in levels of guest service.
- During work, display integrity, professionalism, discretion, and honesty in all aspects of employment.
Responsibilities
- Responsible for prompt, efficient and courteous service of food and beverages to guests
- Greeting guests upon arrival and making them feel welcomed and comfortable
- Assisting in maintaining the guest dining area in a clean and neat manner.
- Serve guests and create a warm and welcoming atmosphere.
- Answers questions about food and drinks including their ingredients, preparation, and accompanying items.
- Greet newly seated guests in a friendly manner within thirty (30) seconds of being seated.
- Managing restaurant reservations and coordinating seating arrangements
- Estimating wait times for guests
- Monitoring dining rooms and ensuring cleanliness and proper setup
- Suggest wine, draft or bottled beer and food to guests.
- Alerting servers when tables need attention
- Monitor’s guests’ needs on a continual basis ensure all requests will be promptly fulfilled.
- Attending guests’ needs when delivering food and/or drinks, checks back with guests to ensure guest satisfaction.
- Providing guests with menus and answering any initial questions they may have
- Maintain table appearance by pre-bussing, checking drink levels, removing clutter, and providing extra napkins if necessary.
- Total bill and presents check upon removal of last plate or upon request.
- Processing customer payments and providing change as needed
- Accepts payment and provides change or credit card receipt within 1-3 minutes of guests’ payment.
- Follow appropriate accounting procedures for closing checks.
- Gives a warm and pleasant farewell to guests and invites them to return.
- Keeps station clean, sets up and takes down station appropriately.
- Maintains cleanliness and sanitation of the front-of-the-house including all tables, chairs, floors, and windows.
- Escorting customers to their tables or the waiting area.
- Communicates continually during shift with other Dining Attendants and kitchen staff to ensure smooth operations.
- The Manager keeps promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action.
- Performs all duties and responsibilities and responsibilities in a timely and effective manner in accordance with established policies.
- Follows Safe Serv procedures for preventing and handling intoxicated guests.
- Attend staff meetings.
- Courteous while addressing and resolving customer concerns and complaints.
- Secure all monies at the end of each shift.
- Maintain a teamwork attitude.
- Other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
