Hostess/Service Assistant

$20,800 - $20,800/Yr

Grupo Méndez - McAllen, TX

posted about 1 month ago

Part-time - Entry Level
McAllen, TX

About the position

The Hostess/Service Assistant plays a crucial role in providing a welcoming atmosphere for guests at the restaurant. This part-time position involves greeting customers, managing reservations, and ensuring a clean and organized dining area. The individual will also handle customer complaints and maintain high standards of hygiene and service.

Responsibilities

  • Greet customers in a friendly and professional manner.
  • Invite customers to the waiting area or bar if no tables are available, following establishment policies.
  • Accompany customers to their tables.
  • Provide menus and beverage lists to guests.
  • Manage reservations and take customer names along with any special requirements.
  • Inspect dining areas to ensure cleanliness and orderliness.
  • Address customer complaints promptly in collaboration with the team.
  • Ensure tables are set with traditional service items such as water, bread, salt, pepper, cutlery, and glassware.
  • Know and comply with work procedures.
  • Identify issues needing improvement and suggest innovative solutions.
  • Take drink orders from newly arrived customers.
  • Keep the reception area well organized.
  • Use software to make and confirm customer reservations.
  • Maintain personal hygiene standards, including frequent hand washing.

Requirements

  • Friendly and professional demeanor.
  • Ability to manage reservations and customer interactions effectively.
  • Strong organizational skills to maintain a clean and orderly reception area.
  • Basic knowledge of restaurant service procedures.
  • Ability to handle customer complaints and resolve issues promptly.
  • Familiarity with reservation software.

Nice-to-haves

  • Experience in a restaurant or hospitality environment.
  • Bilingual skills, especially in English and Spanish.

Benefits

  • Flexible scheduling options.
  • Opportunity to work in a dynamic team environment.
Job Description Matching

Match and compare your resume to any job description

Start Matching
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service