Jacks Monterey Host

PORTOLA HOTEL & SPA•Monterey, CA

1d•$21 - $23•Onsite

About The Position

The Jacks Monterey Greeters are responsible for setting the stage for an exceptional dining experience by making every guest feel welcome and demonstrating genuine hospitality towards everyone who walks in the door. They are responsible for seating guests, managing a wait list during high volume, and engaging with guests while they are waiting, being seated, or leaving. SHIFTS: 3PM to Closing 3-4 Shifts per week.

Requirements

High School Diploma or equivalent – Required
California Food Handlers / ServSafe Certification – Required
State approved Certification Alcohol management - Required
Detail oriented and comfortable working in a fast-paced environment
Ability to solve problems quickly.
Basic computer and phone skills.
Minimum 6-months of restaurant experience required

Nice To Haves

hospitality experience preferred
Display a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
Be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests.
Be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.

Responsibilities

Compliance with a sequence of customer service standards to positively impact the guests’ experience
Ability to assume a pleasant and helpful attitude towards guests and fellow staff members
Responsible for greeting guests upon arrival and escorting them to tables
Responsible for scheduling reservation in conjunction with managers and F&B coordinator
Knowledge and proper use of floor plans including server sections and seat numbers
Responsible for notifying servers when a table in sat in their section
Responsible for maintaining even covers between all servers on the floor
Responsible for updating OpenTable with current table covers
Responsible for reading BEOS, group resumes, and reservation notes
Responsible for answering restaurant phone within 3 rings and maintaining pleasant and professional phone etiquette
Responsible for maintain order and cleanliness at host stand and front of restaurant
Ensure guest complaints to answered and/or forwards to the manager on duty
Knowledge of menu, wine list, concierge program, and current promotions for the restaurant and hotel
Complete food and beverage knowledge and be able to communicate in detail to guests
Comply with the Company’s standards of conduct
Knowledge of the entire hotel food & safety compliance procedures, hotel safety procedures to ensure the safety and security of our guests and employees.