About the position
The Cooper's Hawk Host provides the initial greeting to our Guests by assisting with reservations, seating, and escorting Guests to their table. Excellent communication among the Host team is essential to ensure a positive experience for our Cooper's Hawk Guests.
Responsibilities
- Greet all Guests with hospitality and friendliness.
- Execute professional and informed phone skills when answering guest phone calls/inquiries.
- Engage with Guests and answer questions about food, wine, and facilities in a friendly, helpful manner; educate Guest on Barrel Reserve wine while escorting to the table.
- Supervise the operation of the dining room during meal service periods, adjusting guest seating flow to ensure great execution and maximize traffic.
- Manage special seating requests of guests consistent with table availability.
- Assist with the duties of Servers and Service Assistants as needed to maintain service effectiveness and efficiency.
- Complete necessary side work during non-busy hours.
- Maintain professional relationships and actively communicate with all Managers and Team Members to ensure an exceptional guest experience.
- Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines.
- Maintain a professional image at all times by adhering to all appearance and behavior guidelines in the employee handbook.
- Perform other duties as assigned.
Requirements
- Must represent Cooper's Hawk Values.
- Must be at least 18 years of age.
- An individual that thrives in a team-based environment.
- Has a passion for guest service and hospitality-focused.
- Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment.
- Ability to lift and carry up to 40 lbs.
- Ability to stand and walk up to 10 hours per shift.
- Ability to exert fast-paced mobility for periods of up to 6 hours in length.
- Ability to perform essential functions to Cooper's Hawk standards with reasonable accommodation.
- Ability to work flexible shifts and schedules, inclusive of weekends and some holidays.
- Must be able to read, write and understand English.
Benefits
- 50% Dining and Carryout.
- 40% Retail Wine.
- 20% Retail and Private Events.
- Monthly Complimentary Wine Tasting for Two.
- Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program.
- Company Matching 401(k) Retirement Savings Plan.
- Flexible Savings Accounts- Health and Dependent Care.
- Highly Competitive Pay plus Team Member Incentives & Rewards.
- Pay Access before Pay Day.
- Flexible Schedules.
- Paid Time Off.
- Access to Team Member Relief Program.
- Employee Assistance Program, providing mental health, legal and financial counseling.
- "Everyday Benefits" Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services.
- Employee Referral Bonus Program.
- Wine and Culinary Education.
- Career Growth Flight Plan.
- Milestones Recognition Program.
