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Perkins - Minneapolis, MN

posted 2 months ago

Full-time
Minneapolis, MN
251-500 employees
Repair and Maintenance

About the position

As a Host(ess) at Perkins Restaurant & Bakery, you will play a crucial role in providing friendly and efficient service to our guests, ensuring their experience is enjoyable and memorable. Your primary responsibilities will include greeting guests, managing the seating process, and maintaining cleanliness in the reception area and restrooms. You will be expected to adhere to company policies, procedures, and performance standards while maximizing guest satisfaction. This position requires a commitment to personal hygiene and a professional appearance, as you will be the first point of contact for our guests. In addition to your front-of-house duties, you will be responsible for handling cash and credit card transactions accurately, ensuring that all guest checks are processed without discrepancies. You will also assist in maintaining the pantry and preparing for busy service periods, working closely with servers and bus persons to uphold Perkins' service standards. Your role will involve monitoring food temperatures to prevent foodborne illnesses and utilizing your knowledge of the menu to engage in suggestive selling techniques. This position is ideal for individuals who thrive in a fast-paced environment and are looking to grow their careers within a supportive company that values employee development. Perkins offers a Development Pathway that provides a step-by-step process for career advancement, including the opportunity to earn college credits through manager training. If you are passionate about providing excellent service and want to be part of a team that prioritizes guest satisfaction, this is the right opportunity for you.

Responsibilities

  • Reports to work well groomed, in proper and clean uniform and practices good personal hygiene.
  • Uses greeting, seating, and waiting list procedures.
  • Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks.
  • Maintains cleanliness standards and stocks for the reception area and restrooms.
  • Accurately processes all guest checks with no cash overages or shortages.
  • Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
  • Provides assistance to pantry maintenance and pre-rush organization.
  • Provides assistance to all servers and bus persons in order to execute Perkins service standards.
  • Utilizes proper cash handling procedures to execute cash and non-cash transactions, counting change, security precautions, and cash accountability.
  • Ensures that the cash register and cash register area are stocked with all needed items.
  • Communicates with Manager on Duty and co-workers regarding product/service deficiencies, equipment, safety problems, etc.
  • Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
  • Has sufficient knowledge of menu to execute suggestive selling techniques with all guests.
  • Maintains cleanliness of bakery cases and restocks.
  • Has sufficient knowledge of bakery products to execute suggestive selling techniques and sampling programs with all guests.
  • Bags/boxes any products according to standards.

Requirements

  • Basic skills such as sanitation, safety, and customer service taught through in-house training.
  • Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register.
  • Must be able to communicate clearly.

Benefits

  • Educational Assistance with DeVry University with complimentary laptop for immediate family members.
  • Competitive Pay with Service Award Incentive.
  • Get paid daily through Daily Pay.
  • Comprehensive Health Benefits including Medical, Dental, Vision, and more.
  • 401(k) retirement savings with company match.
  • Flexible Schedule.
  • All you can eat pancakes + meal discounts.
  • Employee Discount Program.
  • Development Pathway: Step by step process to grow your career.
  • 3 College Credits hours for completing manager training.
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