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Host/Hostess
$29,120 - $31,200/Yr
Franco's Italian LTD - Scottsdale, AZ
posted about 2 months ago
Part-time,Full-time - Entry Level
Scottsdale, AZ
About the position
The Host/Hostess at Franco's Italian Caffe is responsible for being the first point of contact for guests, setting a welcoming tone for their dining experience. This role involves managing reservations, greeting guests, and ensuring they are seated promptly while maintaining a friendly atmosphere. Exceptional customer service skills are essential to create memorable experiences for patrons.
Responsibilities
- Greet guests as they arrive and provide a warm welcome.
- Manage reservations and maintain an organized seating chart.
- Escort guests to their tables and present menus.
- Communicate effectively with the kitchen and wait staff to ensure smooth service.
- Handle phone inquiries with professionalism and excellent phone etiquette.
- Assist in managing wait times and provide updates to guests as needed.
- Maintain cleanliness and organization of the host stand and dining area.
- Address guest concerns promptly and courteously to enhance their experience.
Requirements
- Previous restaurant or food service environment is preferred.
- Familiarity with POS systems.
- Strong communication skills with an emphasis on customer service.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- A positive attitude and willingness to help others are essential for success in this role.
Benefits
- Flexible scheduling
- Opportunity to work part-time or full-time
- Friendly work environment
