Associé de la réception / Hospitality Associate
About The Position
Midtown is looking for a Hospitality Associate to assist our members and keep our front desk running smoothly. As an integral part of the member services team, our Front Desk Associates are friendly and attentive professionals who strive to delight our members and guests by: Welcoming individuals who enter the club in a warm and pleasant manner, Assisting with program registration, payment processing, and scheduling club services, Consistently striving to create a lasting first impression, Handling check-ins, addressing questions and resolving issues appropriately, Maintaining cleanliness of front desk areas to contribute to an exceptional facility experience, Contacting housekeeping and maintenance departments when a problem is reported, Answering queries regarding club services and facilities, Performing basic bookkeeping, cashiering, filing, and clerical duties.
Requirements
- Have great personalities that naturally connect with a wide variety of people
- Must have availability to work a flexible schedule (including evenings, weekends and some holidays)
- Demonstrate strong customer service skills and enjoy serving others
- Have the ability to work gracefully and quickly under pressure
- Possess a keen memory and delightful sense of humor
- Work well in a collaborative team environment
- Are highly organized and efficient
- Have excellent communication skills
Responsibilities
- Welcoming individuals who enter the club in a warm and pleasant manner
- Assisting with program registration, payment processing, and scheduling club services
- Consistently striving to create a lasting first impression
- Handling check-ins, addressing questions and resolving issues appropriately
- Maintaining cleanliness of front desk areas to contribute to an exceptional facility experience
- Contacting housekeeping and maintenance departments when a problem is reported
- Answering queries regarding club services and facilities
- Performing basic bookkeeping, cashiering, filing, and clerical duties
Benefits
- Complimentary club membership
- Discounts on Midtown products and services
- Access to hundreds of free courses for professional development
- Health insurance for eligible full-time associates (30+ hours a week)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
