Hospitality Assistant

About the position

As a family/guest facing team member, compassionately addresses family and guests. Work with kindness and compassion honoring the deceased. Prepares room set-up, breakdown, and cleaning including refreshments, floral, and family mementos for funeral services and events.

Responsibilities

• Prepares rooms for services and events. Physically moves and sets up chairs, tables, easels, podiums, photos and other personal keepsakes or mementos of client families.
• Displays floral arrangements that may weight up to 50 pounds, photos, easels, and similar momentous.
• May arrange caskets and urns.
• Prepares table for refreshments, including food, beverage, serving dishes, utensils, and similar that may be provided by catering, family, or company.
• May serve food to guests as permitted by state/local ordinance.
• Monitor and maintain cleanliness, sanitation, and organization during event.
• After event, pack up family mementos and provide to the family upon departure or arrange for delivery.
• Cleans up room ensuring proper disposal of trash as well as care and storage company items.
• Clean, vacuum and sanitize area after events.
• Process Laundry.
• Restock supplies; alert management to low inventory.
• Greet customers in a polite, positive manner.
• Anticipate customers' needs and respond promptly.
• Accommodates the needs of the family during services or visitation.
• Resolve customer issues and alert management when needed.
• Performs general cleaning, including dusting, vacuuming, sweeping, mopping, and trash disposal.
• Cleans and sanitizes restrooms and kitchen including appliances, surfaces and cabinet interior.
• Replaces burned out light bulbs inside the facility.
• Maintains clean entry doors.
• Sweeps or vacuums exterior entry mats.
• Straightens and rearranges furniture; may spot clean fabrics to remove stains.
• Maintains all facial tissue dispensers and water dispensers; replenishes supplies on an ongoing basis.
• Maintains an adequate supply of kitchen and cleaning supplies; advises management of need to re-order.
• Notifies management of any emergency maintenance issues.

Requirements

• High school diploma or equivalent.
• Food Safety Certificate may be required according to state/province regulations.
• Food and beverage server experience preferred.
• High level of compassion and integrity.
• Ability to follow instructions given over the phone or in person.
• Ability to maintain composure in challenging situations.
• Ability to maintain confidentiality.
• Ability to work days, weekends and evenings as needed.
• Ability to lift a minimum of 50lbs.
• Ability to stand for long periods of time.
• Ability to work with a diverse group of individuals.
• Ability to take initiative and solve problems (improvise and overcome).

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program