This job is closed

We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.

Citizens Financial Group - Irving, TX

posted about 1 month ago

Full-time - Entry Level
Irving, TX
Management of Companies and Enterprises

About the position

Citizens Bank is seeking a Single Point of Contact (SPOC) Relationship Specialist to serve as the primary liaison for borrowers throughout the default, loss mitigation, foreclosure, and bankruptcy processes. In this role, you'll play a key part in helping borrowers identify and implement solutions to address financial hardships, all while ensuring compliance with investor and regulatory requirements. If you're a problem-solver with strong communication skills and a passion for making a difference, this may be the perfect opportunity for you!

Responsibilities

  • Act as the primary contact for borrowers and approved third parties while delivering an exceptional customer experience.
  • Obtain and process required documents for loss mitigation, ensuring accuracy and compliance with investor and regulatory guidelines.
  • Present borrowers with available loss mitigation options, including deferrals, forbearance, loan modifications, partial claims, repayment plans, short sales, or deeds in lieu of foreclosure.
  • Clearly communicate decisions and next steps, including modification approvals or denials, and guide borrowers through alternative solutions when needed.
  • Engage in conversations with borrowers about their financial information to assess eligibility for solutions.
  • Coordinate with loss mitigation, foreclosure, bankruptcy, loan servicing, and other mortgage operations teams to ensure timely resolution of borrower situations.
  • Investigate borrower issues, provide updates, and ensure final resolutions are achieved.
  • Communicate and collaborate with mortgage investors to address borrower-specific issues and secure approvals for resolutions.
  • Make inbound and outbound calls to borrowers to provide updates, collect necessary documents, and discuss decisions and next steps.

Requirements

  • Background in mortgage servicing, with knowledge of default processes and loss mitigation programs.
  • Strong oral communication, counseling, and persuasion abilities.
  • Proven ability to manage multiple priorities and tasks in a fast-paced, production-driven environment.
  • Capacity to make independent decisions and exercise sound judgment.
  • Flexibility to handle evolving business needs with a positive attitude.
  • Familiarity with digital phone systems and mortgage servicing platforms.
  • Experience working with external parties, including attorneys, investors, and vendors.

Nice-to-haves

  • Experience as a Single Point of Contact (SPOC) within mortgage servicing.
  • Familiarity with Black Knight (BKFS) servicing systems.
  • Understanding of agency and investor requirements and regulations.

Benefits

  • Competitive Salary
  • Comprehensive Benefits Package: Medical, dental, vision, and generous paid time off.
  • 401(k) Plan with Corporate Match & Employee Stock Purchase Program
  • Career Development Opportunities: Grow with a company that values internal promotion and professional development.
  • Exclusive Employee Discounts: Access to special offers on Citizens Bank products and services.
Job Description Matching

Match and compare your resume to any job description

Start Matching
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service