Home Health Scheduler - Daytona Beach (Full Time)

Brooks Rehabilitation - Daytona Beach, FL

Full-time

Daytona Beach, FL

Hospitals

About the position

The Home Health Scheduler plays a crucial role in facilitating the operations of Brooks Rehabilitation Home Health by managing the scheduling of clinical employees based on patient needs and regulatory compliance. This full-time position requires effective communication and coordination to ensure timely initiation of care and coverage for patients, while also handling clerical tasks related to scheduling.

Responsibilities

• Ensures cases are filled within established time period
• Exhaust all means available to reach patient when contacting for scheduling communication
• Assists with the referral process, as needed
• Maintains schedule for services requested, and provided to patients
• Responds to emergency calls and arranges schedule accordingly
• Provides appropriate notification of schedule to employee, patient, contract agency, supervisor, and others as appropriate
• Works in collaboration with Account Executives and Clinical Supervisors, and employees to meet patient needs
• Completes required reports and documentation in a timely manner
• Ensure safe and effective coverage of patient needs
• Assigns appropriate employees to patients as directed by the licensed professional employee, care plan, and service request
• Ensures employees receive complete and accurate directions and information about patient needs as directed by licensed professional employee, care plan, and service request
• Reports any scheduling changes and/or patient concerns to supervisor
• Notifies patient of changes and monitors employee performance in areas of dependability, responsiveness, timeliness, and patient concerns
• Follows up with employees on scheduling problems encountered by the on-call employee
• Notifies Supervisor and Clinical Team Managers (CTM) of clinical needs
• Performs job in compliance with Brooks Rehabilitation policies and procedures, as well as community and professional standards
• Verifies time records with schedules and missed visit reports
• Respects confidentiality of information in the patient clinical record and only shares this information in accordance with Agency policy and HIPAA
• Performs other related duties and responsibilities as deemed necessary.

Requirements

• High school diploma or GED; advanced education desirable
• Current employee experience and temporary Staffing Agency or in Home Health environment is preferred
• Knowledge of medical terminology or a general medical background desirable
• Demonstrates strong verbal, written, and interpersonal communication skills