Hockey Operations Supervisor

Hawk-Eye Innovations (HEI)•Atlanta, GA

4d•$58,500 - $62,500•Hybrid

About The Position

The Hockey Operations Supervisor oversees our NHL and WHL tracking and replay operations. The ideal candidate will have a foundational understanding of optical tracking as well as SMART Replay systems, with the ability to manage and provide effective feedback to a team of Operators. This role is pivotal in ensuring the smooth delivery of our cloud-based NHL tracking systems and will require a hands-on approach to problem-solving.

Requirements

A “Team-First” mentality
Schedule flexibility, including weekends, late nights, and holidays.
Willingness to travel occasionally for on-site support and installs.
Excellent internal communication skills, with the ability to prioritize, address high-priority issues and escalate to leadership.
Ability to liaise externally with clients and customers in a professional and approachable manner.
Time management skills and ability to work in a high-pressure, live sporting environment, including prioritizing and addressing multiple scenarios at the same time
Strong problem-solving skills and attention to detail.
A history of personal growth and development in a professional setting.
Have a confidence to champion improvements for the team.
Strong Data Analytics skills.

Nice To Haves

1+ years of Production/Technical experience in a successful branded company/organization
Supervisory or Leadership experience, with the ability to provide regular feedback and coaching.
Basic knowledge of AWS and cloud computing (training provided if necessary).
Proficient in project management software such as ClickUp
Proficient in using the Google Office suite, including Sheets, Looker and AppScript
Experience in hardware quality assurance
Previous experience in Live Delivery Operations or Sports Technology
General understanding of the game of hockey

Responsibilities

Accountable for the live delivery of our Hockey SkeleTRACK and SMART Systems in both the NHL and WHL.
Liaising with league staff, onsite technicians and internal operators to deliver a flawless operation.
Execute daily hardware investigations and resolutions.
Execute software roll-outs and address data investigation tasks.
Identify potential issues and work to find solutions to maximize operational efficiency.
Troubleshoot issues as they arise, investigate to find root causes or mitigation to ensure successful delivery.
Communicate issues effectively both internally and externally. Report issues for further investigation and complete a successful handoff.
Assist with leading training sessions across all specific roles and responsibilities.
Oversee pre-game checks of the systems in accordance with standard procedures and solve problems in a timely manner when issues arise.
Assist and oversee the operating of the technologies during the game remotely from the Atlanta Office.
Ensure a positive, productive working environment