This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
The Compliance Driver is responsible for driving to the communities we manage on a regular basis and making notations of non-compliant homeowners. This position directly inspects homes for compliance by driving through neighborhoods Spectrum serves. These drives are completed in a company vehicle, but you may occasionally be asked to use your own vehicle to complete drives due to scheduling issues. (If this occurs, we do pay mileage for the use of your own vehicle). In this role, you may need to de-escalate and resolve conflicts with difficult or upset homeowners. We offer training on how to effectively deal with these situations.
Responsibilities
- Drive to communities managed by Spectrum AM to inspect homes for compliance.
- Make notations of non-compliant homeowners.
- Help resolve conflicts with homeowners regarding compliance issues.
- Respond to customer inquiries by understanding and researching their concerns.
- Recommend improved processes and identify new product and service applications.
- Participate in educational opportunities to increase job knowledge.
- Understand and read governing documents of each homeowner’s association.
- Perform some walking requirements for certain communities.
Requirements
- Valid driver's license and auto insurance.
- Safe driving record.
- Computer literate and familiar with Microsoft Word and Excel.
- Ability to enter data into databases and iPads.
- Proven skill in conflict resolution and customer service.
- Strong organization and time management skills.
- Problem solving and analytical skills.
- Clear and professional communication, both written and verbal.
- Attention to detail.
- Ability to multitask and learn in a fast-paced environment.
- Customer-service minded with the ability to work as part of a team.
Benefits
- 5 weeks of PTO for rest, travel, family, and hobbies.
- Forty paid hours per year for community service activities.
- 11 Annual Paid Holidays.
- Internal Learning and Development Management System.
- Comprehensive benefits package including Medical, Dental, Vision, STD/LTD, Life/AD&D, and a 401k program.
- Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
- Well-structured career track plan with a 6-month review.
- Hourly pay of $16.00.
- Company Fleet Car Provided.
