HOA Collections Representative

Exploria Resorts•Clermont, FL

4d•Onsite

About The Position

Join Our Team at Exploria Resorts! We’re hiring motivated individuals to join our incentive-based HOA team! No prior experience in Collections is necessary—Any call center experience is a great start, and we are willing to train the right candidate who wants to succeed! This is a Call Center - Collections Specialist position, and bilingual candidates in Spanish are encouraged to apply. The role involves working with timeshare owners to collect HOA dues, helping them keep their accounts in good standing. Responsibilities include following up on unpaid dues, managing assigned accounts according to collection guidelines, updating owner account information accurately, and utilizing collection tools and processes effectively. A key aspect of the role is understanding basic debt collection regulations and timeshare HOA procedures, all while providing good customer service with a positive and helpful approach.

Requirements

Prior Call Center experience is a plus
Bilingual in English and Spanish
Ability to sit and work on a computer screen all day
Able to show up on time every day - attendance is integral in this role
Comfortable being on the phones and handling sensitive information
No lifting required over 50 pounds.
Strong communication skills and attention to detail.
Willingness to learn basic debt collection regulations and timeshare HOA procedures.

Nice To Haves

No prior experience in Collections is necessary—Any call center experience is a great start, and we are willing to train the right candidate who wants to succeed!

Responsibilities

Collect Payments: Work with timeshare owners to collect HOA dues, helping them keep their accounts in good standing.
Follow Up on Dues: Reach out to owners by phone and other methods to follow up on unpaid dues.
Manage Accounts: Keep track of assigned accounts, following our collection guidelines for the timeshare HOA.
Update Account Information: Learn to update and manage owner account information in our system accurately.
Use Collection Tools: Get comfortable with our collection tools and processes to handle assigned accounts effectively.
Understand the Basics: Learn the key rules and procedures related to timeshare HOA debt collection.
Provide Good Customer Service: Maintain a positive, helpful approach when speaking with timeshare owners, ensuring high-quality service.