Helpdesk Technician I

U.S. Physical Therapy - Houston, TX

Full-time - Entry Level

Houston, TX

Ambulatory Health Care Services

About the position

U.S. Physical Therapy, Inc. is currently seeking a highly energetic individual to join our unique and exciting outpatient healthcare company as a Help Desk Technician. The individual chosen will need to be flexible as we have varied shifts. This position is based out of our corporate office in the Westchase area of Houston.

Responsibilities

• Provide first level technical support to end users: password resets, toner and basic printer/scanner maintenance and installation, basic hardware, and software repair
• Install various applications
• Respond to telephone calls and emails for technical support in a timely manner
• Document, track, and monitor support requests to ensure a timely resolution
• Accomplish goals and pre-established guidelines by relying on instruction and established policies and procedures
• Determine when to escalate to the Help Desk Team Lead based on complexity and time on a support issue
• Ship, receive, and asset tag all hardware
• Image and deploy computers to the field and local Houston location
• Process all new requests in Track-IT work order system and assign requests to the proper queue
• Close a minimum of 15 work orders a day
• Assist and complete IT Department projects as needed

Requirements

• 1+ years of experience in a help desk or technical support role
• Knowledge of commonly used concepts, practices, and procedures typical within the information systems industry
• Working knowledge with troubleshooting application installations and building computers
• Experience working with remote employees over the phone
• Ability to troubleshoot basic networking and hardware issues
• Ability to configure networking equipment and software
• Ability to multi-task
• Excellent customer service skills
• Basic knowledge of Microsoft Windows XP / 7 / 8 / 10 Professional, Microsoft Office desktop applications

Benefits

• Excellent benefits package including 401k
• Health insurance
• Dental insurance
• Generous Paid Time Off
• Corporate discount plans
• Employee Assistance Program (EAP)
• Family-friendly work environment
• Investment from a company that wants you to succeed and thrive