Helpdesk, Network & Office Services Support Specialist

About the position

We are seeking a reliable, resourceful, and service-oriented Helpdesk, Network & Office Services Support Specialist to join our Milwaukee team. This role ensures seamless day-to-day IT operations and maintains a smooth, professional office environment. You will provide hands-on technology support to approximately 75 Milwaukee-based colleagues who work in-office five days a week, as well as remote support for ~75 colleagues nationwide and ~25 team members in our New York City office. You will also collaborate with the HR & Office Manager on facilities, supplies, and office coordination, stepping in as their backup when needed.

Responsibilities

• Serve as the primary point of contact for in-person IT support in the Milwaukee office.
• Provide responsive remote technical assistance for employees in the New York office and remote locations across the U.S.
• Provision, configure, and maintain laptops and endpoint devices for onboarding and ongoing use.
• Manage user accounts across platforms, including Google Workspace, Zoom, and others—handling setup, permissions, and terminations.
• Monitor, troubleshoot, and maintain local Wi-Fi and network infrastructure; escalate and coordinate with vendors as needed.
• Support conference room A/V systems and video conferencing tools.
• Implement and maintain endpoint security measures and system updates; track IT assets and inventory.
• Document troubleshooting procedures and contribute to the internal knowledge base.
• Support technology upgrades and assist with IT projects in collaboration with the broader IT team.
• Partner with the HR & Office Manager to maintain a clean, functional, and welcoming office environment.
• Assist with day-to-day office operations such as vendor coordination, supply management, and workspace setup.
• Support onboarding and offboarding logistics, including desk preparation, welcome kits, and access credentials.
• Act as a partner for facilities-related issues and general office needs.
• Serve as the point person for office services in the absence of the HR & Office Manager.

Requirements

• 2–4 years of IT support experience in both in-person and remote environments.
• Proficiency with Google Workspace administration and desktop support for macOS and Windows.
• Basic knowledge of network configuration and Wi-Fi troubleshooting.
• Excellent organizational skills and a service-oriented approach.
• Ability to work independently, prioritize tasks, and pivot between technical and administrative duties.
• Strong interpersonal communication and problem-solving skills.

Nice-to-haves

• Experience with identity and access management platforms (e.g., Okta, JumpCloud).
• Familiarity with MDM and endpoint security tools.
• Previous exposure to facilities or office management responsibilities.
• Comfort with collaboration tools such as Zoom, Salesforce, and Google Meet.
• Troubleshooting Nest cameras and Sonos speakers as well as wall-mounted screens.

Benefits

• Team lunch on Wednesdays, as well as occasional outings that are intended to build connections.
• Strong health, dental, and vision options as well as a significant 401(k) match.
• Unlimited PTO after two years of service.