Help Desk Specialist

$55,000 - $55,000/Yr

Drum Associates - Philadelphia, PA

posted about 1 month ago

Full-time - Entry Level
Hybrid - Philadelphia, PA
Professional, Scientific, and Technical Services

About the position

As a Help Desk Specialist for a financial institution in Philadelphia, you will be responsible for resolving corporate employees' and clients technological issues in a timely manner. This team supports all end user devices, including PC's, laptops, tablets, phones, etc. You will be expected to work as a team, creating and maintaining technical documentation while providing outstanding service to corporate employees.

Responsibilities

  • Work with employees to research, diagnose, and resolve technical problems with products and services
  • Resolve all issues in respectable timeframe or escalate for further investigation
  • Install, configure, test and maintain hardware and software
  • Train and guide internal employees on the use of technical products and software
  • Document all incoming tickets, including steps and actions taken to fix issues
  • Educate yourself on new and emerging technologies to support the organizations rapidly changing technical environment
  • Manage day to day support services with strategic projects and initiatives

Requirements

  • 2+ years of related IT Help Desk and Customer Service experience
  • Proficiency with Microsoft Suite to include Excel, Word, and PowerPoint and Microsoft Outlook and Access
  • Experience supporting internal, external, and remote end users
  • Ability to field high call volume
  • Experience communicating with all levels of employees
  • Excellent interpersonal, verbal and written communication skills
  • Ability to work in a fast paced environment
  • Positive and customer focused attitude
  • Experience being a team player

Benefits

  • $55,000 Base Salary
  • Overtime Pay Possible
  • Health, Vision, Dental
  • 401K with match
  • Paid time off
  • Paid holidays
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service