Help Desk Agent - Carrollton, TX

$39,520 - $41,600/Yr

Glory Global Solutions (Netherlands) B.V. - Dallas, TX

Full-time - Entry Level

Dallas, TX

Wholesale Trade Agents and Brokers

About the position

The Help Desk Agent at Glory Global Solutions is responsible for providing technical support and troubleshooting assistance to customers experiencing issues with cash automation machines. This role involves diagnosing problems, guiding users through solutions, and ensuring customer satisfaction through effective communication and problem-solving skills. The position may transition to remote work after six months, reflecting the company's commitment to flexibility and employee development.

Responsibilities

• Provides technical support and troubleshooting assistance to end users via telephone on a variety of issues
• Identifies, researches, and resolves technical problems
• Responds to telephone calls, emails, and personnel requests
• Relies on instructions and pre-established guidelines to perform job functions
• May involve use of problem management databases and help desk system
• Works under immediate supervision

Requirements

• High school diploma or GED
• 1-3 years of technical help desk experience
• Knowledge of commonly used concepts, practices, and procedures within a technical support industry
• Excellent communication and interpersonal skills
• Excellent customer service skills
• Ability to translate knowledge into actionable direction
• Problem solving and analytical thinking skills
• Mechanically inclined

Nice-to-haves

• Associates degree

Benefits

• 401(k) Retirement Plan with Fidelity
• Health insurance with multiple plans
• MDLive - 24/7 Virtual Doctor
• Dental insurance
• Vision insurance
• FSA / Dependent Care
• Voluntary Life Insurance
• Basic Life insurance and AD&D
• Short Term Disability / Long Term Disability
• Employee Assistance Program
• Paid Vacation
• Paid Sick days
• Paid Holidays
• Professional development assistance
• Education assistance
• Adoption Assistance
• Legal and ID Theft plans
• Annual Bonus opportunity
• Opportunities for internal promotions/career advancement