Heavy Equipment Field Service Technician (Greensboro)

Weisiger Group - Greensboro, NC

Full-time - Entry Level

Greensboro, NC

About the position

The Technician is responsible for troubleshooting, diagnosis and repair of customer equipment in a shop or field environment while maintaining an acceptable level of productivity and customer satisfaction. This role requires a proactive approach to work, ensuring that all tasks are completed efficiently and effectively to meet customer needs.

Responsibilities

• Promptly, at start of shift, review work schedule, check equipment and supplies required to perform the work scheduled, and prepare for operations
• Work independently with little to no supervision at times
• Determine the technical or physical status using the on-board computer, service documents and reviewing product improvement and support programs
• Verify findings, review readings of gauges and procedures and compare to manufacturers specs
• Prepare a plan to correct the problem consulting with co-workers or lead man when necessary
• Order or obtain from stock or send parts to special service shop to make the appropriate tooling or alterations
• Install, replace, re-build or repair the parts and/or equipment in a timely manner and according to specifications
• Test the part or equipment and perform quality check after work is complete
• Paint components and pressure wash parts and equipment when necessary
• Perform general housekeeping duties as assigned and maintain company vehicles
• At end of shift, secure all equipment and machinery, and complete all required paperwork
• Work to ensure departmental compliance with all safety and contamination control guidelines
• Maintain productivity at predetermined levels

Requirements

• Must have earned a High School Diploma, or a GED
• Successful completion of the level three service technician development program
• 6+ years in heavy equipment, engine, or electric power generation system mechanic repair
• Knowledge of engine and equipment lines sold by the company
• Comprehensive knowledge of the application, operation, and function of Caterpillar equipment and engines
• Use and application of all Caterpillar diagnostic tools
• Electrical and electronic system applications
• Problem solving techniques and repair options for Caterpillar machines, engines, and components