Healthcare Customer Service Representative

About the position

We are seeking a proactive and detail-oriented Healthcare CSR to join our Glendale-based team for a special project. This role supports campus medical resources, patients, and affiliated providers by managing outbound communications and coordinating care-related tasks. Ideal for candidates with strong customer service and administrative skills, especially in healthcare or call center settings.

Responsibilities

• Make outbound calls to patients to confirm pharmacy refills, schedule annual wellness visits, and conduct ER outreach for high-utilization patients.
• Support new authorization processes and assist with additional projects as assigned by leadership.
• Coordinate with internal departments and providers to ensure timely and accurate communication.
• Use Excel to manage and track data; must be comfortable with basic functions such as filtering, copying, and pasting.
• Assist with benefit verification, insurance authorizations, and data entry tasks.
• Provide excellent customer service in a fast-paced, team-oriented environment.
• Route inbound calls to appropriate resources or assist directly with scheduling, patient education, and portal support.
• Organize mailings for ER follow-ups, OB welcome packets, and portal activations.
• Communicate effectively with patients, providers, and internal teams.
• Support enrollment, marketing, and provider transition efforts as needed.
• Maintain professionalism and adhere to company policies regarding attendance, punctuality, and conduct.

Requirements

• Entry-level to intermediate experience in healthcare customer service or administrative support.
• Strong communication and organizational skills.
• Proficiency in Microsoft Excel and data entry.
• Familiarity with insurance verification and prior authorization processes is a plus.
• Bilingual (Spanish) skills are a bonus but not required.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)