Healthcare Customer Service Representative (Remote)

About the position

The Healthcare Customer Service Representative role at University of Colorado Medicine is a remote position focused on enhancing the patient experience by addressing inquiries and concerns primarily through phone interactions in a call center environment. The representative will handle a high volume of calls, provide guidance on payment options, and ensure accurate account management while demonstrating strong communication and interpersonal skills.

Responsibilities

• Receive and resolve up to 60 calls daily in a fast-paced, metric-driven environment.
• Interact directly via phone with patients, affiliate partners, payers, and healthcare providers.
• Collect payments and provide guidance on payment options for outstanding balances.
• Update accounts with new or corrected information; request itemized statements and/or re-bill claims when appropriate.
• Explain medical bills and identify deductibles, coinsurance, copays, and other patient financial responsibilities.
• Utilize analytical thinking for account research and reconciliation.
• Manage all interactions in a positive, caring manner.
• Perform specialized tasks as assigned by the manager and/or supervisor.

Requirements

• High school diploma or equivalent required.
• Minimum of 2 years' healthcare experience preferred, including 2 years of medical billing and direct patient contact in a call center environment.
• Exposure to insurance billing and medical terminology is preferred.
• Technically proficient with advanced verbal and written communication skills.
• Strong interpersonal skills and professional maturity with the ability to exercise sound judgment.

Nice-to-haves

• Written/verbal fluency in both English and Spanish is preferred.

Benefits

• Health insurance
• Opportunities for advancement