ADP - Miami, FL

posted 20 days ago

Full-time - Mid Level
Miami, FL
Professional, Scientific, and Technical Services

About the position

The Health & Wealth Analyst position at ADP involves supporting and driving transformation initiatives for HR and Benefit products and services. The role focuses on process re-engineering and technology integration to enhance the delivery of HR and Benefits solutions, ensuring high levels of client satisfaction and operational efficiency.

Responsibilities

  • Design, develop, and implement procedural changes to improve productivity and client satisfaction.
  • Facilitate and lead implementation timelines in accordance with business goals.
  • Provide reporting and analytics to management stakeholders for decision making.
  • Maintain knowledge of evolving HR and Benefit legislations and propose new procedures to enhance service delivery.
  • Design and implement system changes to support business objectives.
  • Lead formulation of business requirements and collaborate with system resources for implementation.
  • Communicate project risk factors and issues to executive stakeholders.
  • Mentor and coach associates, handling escalations and providing feedback on development.
  • Serve as a subject matter expert for HR and Benefits processes and systems.
  • Deliver HR and Benefit products and services according to Service Level Agreements.

Requirements

  • 2 to 4 years of directly related experience.
  • Bachelor's degree or equivalent in education and experience.

Nice-to-haves

  • Prior experience in Client Service, HR, or Benefits.
  • Strong knowledge of federal, state, and local laws pertaining to HR and Benefits Administration.
  • Strong analytical and problem-solving skills.
  • Ability to interact with all levels of an organization.
  • Ability to build internal and external relationships and provide excellent customer service.
  • Ability to prepare written documentation and training materials.
  • Effective presentation skills.

Benefits

  • Health insurance
  • 401k
  • Paid holidays
  • Professional development opportunities
  • Flexible scheduling
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