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Health Unit Coordinator - ATS
The Dimock Center - Boston, MA
posted 2 months ago
About the position
The Health Unit Coordinator at The Dimock Center plays a crucial role in managing front desk administrative and customer service functions related to patient care within the Acute Treatment Services (ATS) unit. This position requires a caring and hardworking individual who thrives in a team environment and is committed to excellence in a medical or office setting. The coordinator will interact with patients and collaborate with nursing and clinical staff to ensure efficient unit operations and a respectful environment for individuals undergoing treatment for substance use disorders.
Responsibilities
- Complete all front desk administrative and customer service functions related to patient care.
- Work under the direction of the Program Director for ATS/CSS and collaborate with nursing staff.
- Greet patients in a friendly and professional manner.
- Answer telephone calls and direct them appropriately; take detailed messages when necessary.
- Ensure clerical accuracy and documentation of the unit.
- Communicate program goals and rules of conduct to patients.
- Maintain confidentiality regarding patients' medical information.
- Collaborate with detox staff to ensure effective communication and program utilization.
- Maintain a clean and organized work environment.
- Photocopy and fax materials as required; input data as needed.
- Monitor inventory of supplies and notify the supervisor as needed.
- Notify the need for repair of equipment in a timely manner.
- Attend staff meetings as required and promote a positive team environment.
- Maintain acceptable attendance and punctuality; uphold professional appearance and attitude.
Requirements
- High School Diploma or equivalent required.
- Associate's Degree or Bachelor's Degree in a related field preferred.
- Medical or health care experience desirable, but willing to train otherwise qualified candidates.
- Basic computer skills and the ability to learn new systems and procedures.
- Effective interpersonal and communication skills.
- Strong customer service orientation and ability to interact with diverse groups.
Nice-to-haves
- Knowledge of addictions and trauma-informed treatment approach.
- Flexibility in adapting to schedule changes and responsibilities.
- Strong leadership skills and self-directed behavior.
- Detail-oriented focus with excellent follow-through skills.
- Creative, innovative, and results-oriented.
Benefits
- Competitive hourly wage of $23 - $27.
- Full-time position with Monday to Friday schedule.
