Health Center Relations Specialist - Desert Cove (7800)

Terros Health•Phoenix, AZ

7d•Onsite

About The Position

Terros Health is seeking a Health Center Relations Specialist for our Desert Cove location in Phoenix, AZ. This role is the front line for interfacing with patients, performing duties such as greeting individuals, appointment scheduling, intake interviews, and gathering information and paperwork. The ideal candidate is professional, patient, and compassionate, and enjoys working with individuals during vulnerable times. Terros Health is a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for 56 years, dedicated to helping people live their lives in recovery and saving lives.

Requirements

Minimum One-Year Relevant Front Office Customer Facing and Focused Service Experience in Healthcare, Hospitality (i.e., meeting or conventions, hotel), or Banking required.
Familiarity with health insurance eligibility and electronic health record management systems.
Intermediate level of competency in Microsoft Suite and web-based programs.
Experience in managing a wide range of administrative and support related tasks.
Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever-changing environment.
Excellent written and verbal communication skills.
Proven track record of delivering a high level of customer service in a healthcare setting.
May be 18 years of age and with less than two years’ driving experience or no driving experience.
Must pass a TB test, a criminal background check and drug test

Nice To Haves

Front Office Experience in Healthcare, Behavioral Health, Dental or a Medical Office is Preferred
Experience with NextGen preferred.
High School Diploma, GED within six (6) months of assuming this position or associate’s degree in medical and health (e.g. healthcare administration, insurance billing and coding, psychology) or care social work, human services, communication preferred.
At least one year’s relevant front office customer-facing service experience in healthcare, behavioral health, dental or a medical office preferred.
Experience in hospitality (i.e., meeting or conventions, hotel), or banking will also be considered.

Responsibilities

Greet individuals coming into the clinic in a professional and courteous manner, assist their needs promptly with compassion, in accordance with Terros Health values.
Process the check-in of patients and notify the appropriate staff member of the arrival of patients.
Update relevant information during auto-flow by completing a four-point check.
Review and update the daily schedules; ensuring all necessary data is accurately collected.
Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines.
Basic knowledge of insurance levels, such as, Medicare, Medicaid, commercial plans, and various other types.

Benefits

Multiple medical plans - including a no premium plan for employees and their families
Multiple dental plans - including orthodontia
401(k) with a company match
Interest free medical line of credit
Financial education, planning, and support
4 Weeks of paid time off in the first year
Wellness program
Pet Insurance
Group life and disability insurance
Employee Assistance Program for the Whole Family
Personal and family mental and physical health access
Scholarships
Clinical supervision
CEUs
Tuition discounts with GCU and The University of Phoenix
Employee perks and discounts
Gym memberships
Car rentals
Flights, hotels, movies and more
Bilingual pay differential