Health Benefits Advisor - Hospital Setting

About the position

The Health Benefits Advisor performs enrollment and clerical duties associated with Enrollment and scheduling patients for services at Peak Vista Community Health Centers. Responsible for providing excellent, compassionate, and empathetic customer service to patients.

Responsibilities

• Acknowledge and greet patients in their room with a friendly and welcoming manner.
• Communicates with patients to understand their insurance needs and provides personalized recommendations.
• Communicate and collaborate effectively with professional hospital personnel with the goal of positive patient outcomes.
• Provides education about the services we offer through clear and effective communication.
• Determining and processing private insurance, Medicaid, CHP+, and other state programs.
• Verifying all health insurances on the Webportal and scheduling patients who currently have insurance.
• Responsible for data entry into practice management systems.
• Provides guidance and support to patients throughout the enrollment process.
• Consistently schedule follow-up appointments for patients within the Practice Management (PM) system.
• Document and review patient information within the Practice Management (PM) system.
• This is an onsite position that requires the employee to report onsite to the appropriate hospital daily.
• Within the approved scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.
• Must be able to work in a fast-paced environment.
• Effectively manage your time across multiple patients and a variety of tasks to ensure consistent productivity.
• Promotes and demonstrates the mission, vision, and Core Values of Peak Vista.
• Develops and maintains good working relationships with all departments, the management team, medical staff, and leadership.
• Embraces cultural diversity amongst ourselves and our community.
• Responsible for the human, financial, and material resources as well as data and information entrusted to us.
• Strives to deliver the best outcomes and highest quality service.
• Demonstrates knowledge of and adherence to the Compliance Plan and conflict of interest requirements.
• Enhances the effectiveness, efficiency and productivity of the department by contributing to, and participating in, departmental performance improves goals.
• Other duties as assigned.

Requirements

• High school diploma or equivalent education.
• 2-3 years of administrative experience required, preferably in a hospital or clinic setting.
• Basic computer skills including ability to access the intra/internet, use e-mail, enter and correct data, and create simple presentations.

Nice-to-haves

• CPR Certification to be obtained within the first 90 days of employment.

Benefits

• Medical, Dental, Vision, Life, STD, LTD
• 403(b) Retirement with Company Match
• Paid Time Off
• Tuition Assistance
• Perks Rewards
• Employee Assistance Program