Ameris Bancorp - Stockbridge, GA

posted 24 days ago

Full-time - Entry Level
Stockbridge, GA
Credit Intermediation and Related Activities

About the position

The Head Teller is responsible for coordinating customer service functions within the branch, including monitoring customer flow, operating the teller drawer, researching and resolving complex customer service matters, and ensuring operational excellence and compliance within the branch. The position is responsible for coaching, motivating, and creating a positive work environment that demonstrates the Ameris Approach and aligns with the Bank's Mission, Vision, Purpose, Experience Expectations, and Values. Performs other projects and duties as assigned.

Responsibilities

  • Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities
  • Supervises the operations of teller functions which includes establishing staffing schedules, performing audits, providing input to employee performance evaluations, and monitoring compliance
  • Provides prompt, professional customer service to customers and prospective customers
  • Operates the teller drawer and performs advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions
  • Works to understand the root causes of complex customer service issues and identifies and implements resolutions
  • Maintains knowledge of banking products and promotions
  • Accountable for achievement of defined sales and service goals
  • Performs regular audits of teller activities maintaining signed records
  • Responsible for Vault transactions and balancing Vault and ATM
  • Maintains knowledge of banking products and promotions
  • Responsible for performing accurate transactions, balancing each day, and verifying cash totals
  • Scans daily proof work to the remote capture machine
  • Identifies customer needs, cross-sell and up-sell opportunities and makes referrals within the Branch
  • Ensures adequacy of currency and coin supply
  • Provide backup support to other branches as needed
  • May provide assistance and training to other colleagues and serve as a mentor
  • May perform all sales and service functions of the branch as needed
  • Practices ethical sales behaviors in accordance with the Bank's Core Values of Integrity and Honesty
  • Always acts in the best interest of the customer when offering additional products and services

Requirements

  • Demonstrated ability to perform accurate transactions
  • Successful completion of Teller training program and passing score on training post-test
  • Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives
  • Highly motivated team-player with ability to develop and maintain collaborative relationships
  • Strong written and verbal communication skills
  • Intermediate PC proficiency
  • Intermediate proficiency in Google Docs and Microsoft Office products
  • 3 or more years of customer experience required
  • 2 or more years of Teller experience or equivalent cash handling experience required
  • 1 year of retail banking experience required

Nice-to-haves

  • Supervisory experience preferred
  • Bachelor's degree in finance or related field preferred

Benefits

  • Medical, Dental and Vision Insurance
  • Life Insurance provided at no additional cost to employees
  • Accidental Death & Dismemberment Coverage
  • Long-Term Disability Coverage
  • Paid Sick and Vacation Leave
  • 11 Holidays
  • Volunteer/Service Day
  • Employee Stock Purchase Plan
  • 401(k) Retirement Plan with 50% match on first 8% contributions
  • Flexible Spending Accounts
  • Health Savings Account
  • Health Reimbursement Arrangement
  • Supplemental Life & Other Insurance Plans
  • Identity Theft Protection
  • Pet Insurance
  • Legal Insurance
  • Employee Assistance Program
  • Employee Advocacy Program
  • Tickets at Work (Entertainment discounts for Ameris Bank Employees)
  • AT&T Employee Discount
  • Wellness Discounts for Medical Premiums and Other Rewards
  • Employee Referral Incentive
  • Education Assistance
  • Employee Resource Groups
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