Head of Preservation & Design

Pressed Floral•Atlanta, GA

About The Position

The Head of Preservation & Design is a senior leadership role responsible for overseeing both the flower preservation and design functions. Reporting to the Operations Director and operating as a team with the General Manager, this position ensures high-quality production from bloom intake through final artwork while aligning artistic vision with operational efficiency. This leader manages both teams, drives performance, maintains quality standards, and fosters a collaborative, growth-oriented environment.

Requirements

3+ years of leadership or management experience.
Experience leading teams, providing feedback, and driving accountability.
Strong organizational and time management skills.
Ability to manage multiple priorities and meet deadlines.
Experience using data and performance metrics to improve results.
Strong communication and problem-solving skills.
High attention to detail and commitment to quality.
Proficiency with basic business software and spreadsheets.

Nice To Haves

Experience in floral preservation, floral design, custom manufacturing, or a creative production environment.
Experience managing multiple teams or departments.
Experience overseeing production workflows and quality control.
Knowledge of inventory management and production planning.
Experience tracking KPIs and improving operational efficiency.
Experience managing labor costs or production-related budgets.
Bachelor's degree in Business, Operations, Design, Fine Arts, or a related field.

Responsibilities

Lead, mentor, and develop both Preservation and Design teams, fostering a culture of accountability, collaboration, and continuous improvement.
Conduct regular team meetings and one-on-ones to provide feedback, track development, and ensure alignment with company goals.
Manage staffing, workload distribution, and team priorities across both functions.
Provide and uphold the artistic vision and brand standards across all designs.
Review and approve designs and preservation outputs to ensure quality and consistency.
Maintain strict quality control processes across pressing and final product creation.
Oversee the full production pipeline from bloom intake to final design completion.
Ensure timely pressing of all blooms and efficient turnaround of custom products.
Continuously evaluate and improve workflows, collaborating with Operations on process optimization.
Share ownership with the General Manager for driving Cost Per Order (CPO) as a primary performance metric, ensuring all production decisions support cost efficiency without compromising quality.
Establish and monitor KPIs (e.g., ratios, quality, turnaround time, customer satisfaction) with a clear connection to CPO impact.
Analyze performance data to identify trends, cost drivers, inefficiencies, and opportunities for improvement.
Implement strategies in partnership with the General Manager to reduce CPO while improving efficiency, quality, and overall team output.
Identify skill gaps and implement training programs across preservation techniques and design skills.
Support cross-training to increase team flexibility and production efficiency.
Partner with Operations, General Manager, Fulfillment, and Product teams to align production with business goals.
Ensure smooth handoffs and communication between preservation and design.
Coordinate with the Utah team to fulfill Reorder & Recreation responsibilities and manage Bloom Protection-related inventory in the Georgia shop.
Support innovation in products, materials, and processes.
Oversee and approve team communication with clients to ensure brand consistency.
Act as a point of escalation for client concerns, resolving issues promptly and professionally.
Oversee bloom intake, pressing timelines, and preservation processes.
Oversee custom design production across all product types.
Oversee equipment, materials, and inventory related to preservation and design.
Oversee team performance, development, and overall production health.