Head of Global People Services
About The Position
The Head of Global People Services plays a foundational role in the People Experience & Insights organization, which serves as the strategic hub for delivering exceptional employee experiences, leveraging insights, and enabling innovation across HR. This leader is responsible for the day-to-day operational backbone of HR, ensuring that employees around the world receive fast, accurate, and consistent support. As the organization accelerates digital transformation across HR, this role is essential to modernizing core processes, deploying automation and AI, and enabling a more intuitive, self-service–first experience for employees and managers.
Requirements
- The Head of Global People Services plays a foundational role in this org.
- This leader is responsible for the day‑to‑day operational backbone of HR, ensuring that employees around the world receive fast, accurate, and consistent support.
- As PXI accelerates digital transformation across HR, this role is essential to modernizing core processes, deploying automation and AI, and enabling a more intuitive, self‑service–first experience for employees and managers.
- This position may require access to technology and/or software subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR).
- Applicants must be eligible to access export-controlled information as defined under applicable law.
- Except for U.S. citizens, lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3), all applicants may be subject to an export license review process prior to employment.
Responsibilities
- Lead global HR service delivery across self-service (Tier 0), service center operations (Tier 1), and specialized HR services (Tier 2).
- Establish globally consistent processes, SLAs, policies, and service standards.
- Redesign high-volume employee journeys such as onboarding, job/data changes, leave, and off-boarding through persona based design.
- Improve employee experience through automation, intuitive workflows, and enhanced self-service.
- Drive use of conversational AI, intelligent case routing, AI-powered knowledge search, and workflow automation.
- Identify and eliminate manual work to reduce case volume and improve efficiency.
- Partner with HR Technology and IT to advance ServiceNow HRSD, Workday, Scout, and key integrations.
- Define and manage KPIs, dashboards, and operational rhythms.
- Lead governance for knowledge management, case management, and process ownership.
- Build and develop global teams and vendor partners to ensure capability, quality, and scale.
- Foster a culture of service excellence, accountability, and continuous improvement.
Benefits
- employee stock purchase plan with a 2-year look back
- family support programs to help balance work and home life
- robust mental health resources to prioritize emotional well-being
- recognition and service awards to celebrate contributions and milestones
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
