HO Business & Programs S&S

Airbus • Grand Prairie, TX

4d • Onsite

About The Position

Airbus Helicopters is looking for a high-caliber, strategic leader to step into the role of Head of Business & Programs (B&P) for our Support & Services (S&S) division. Based out of our regional headquarters, this is a tactical-strategic leadership opportunity designed for an executive who thrives at the intersection of operational excellence, financial performance, and top-tier customer satisfaction. The Mission: Simplify our P&L structure, accelerate decision-making, and serve as the ultimate voice of the customer and guarantor of fleet performance across the United States.

Requirements

• Must possess a BS degree, preferably in Business or Engineering or equivalent experience (4 years)
• Have ten (10) + years of related customer support & aviation experience, or equivalent experience
• Must have excellent verbal, written and computer skills and must have proven management ability with strong business ethics
• Have an excellent understanding of contractual obligations.
• Must have a solid background / understanding of finance and financial reporting.
• Must have excellent boardroom skills.
• Must be willing to travel frequently, be well organized, and have good time management skills
• Working Knowledge of SAP, Microsoft Office, Google Workspace

Nice To Haves

• Master’s degree, preferably in Business or Engineering or equivalent experience.
• 10 years’ experience in program management, repairs management, logistics, customer service or related field, or equivalent experience
• 4 years of experience in continuous improvement projects, or equivalent experience
• Green Belt or Black Belt certification

Responsibilities

• Be responsible for end-to-end profit and loss for customer contracts, including management of power by the hour (PBH) contracts; Directs the efforts of functional organizations to assure customer support requirements are identified, proposed, contracted and delivered in accordance with contract requirements and customer expectations
• Coordinates contractual obligations towards the customer and Airbus internal obligations; Monitors the achievement of operational goals towards customers and coordinates action plans with functions to achieve these goals
• Leads customer service improvement initiatives to maximize customer satisfaction
• Tracks and influences customer operational availability (OA) and Direct Maintenance Costs (DMC) by monitoring customer operational and maintenance data, identifying trends and making recommendations to increase OA, lower DMC and improve financial results; For HCare/PBH, tracks and influences costs to ensure contract performance objectives are met
• Maintains operating budget (OPEX) within authorized funding and has responsibility for meeting group KPIs; Manage Goodwill account in collaboration with VP Customer Support & Civil Programs
• Propose, plan and deploy overall Regional Support Strategy in accordance with customer needs, regional adaptation of Top Company Objectives (TCO’s) within the guidelines of the Operating Plan (OP) and Financial Forecast (FC); Develop strategies to maximize customer satisfaction and aircraft flight hours
• Deploy standards, means and tools to ensure service levels contracted and required by customers are met
• Direct, monitor, and provide guidance for financial and operational performance management during contract execution; Build and maintain relationships with Airbus Helicopters’ S&S customers through CSMs and establish management routines on understanding customer needs, performance and shared forecasting
• Plan and execute Entry into Service of new products and services
• Consolidate regional reports and act as the main face for Support & Services performance reporting for the civil business (non-Key-Accounts)
• Support the region with market intelligence and contribute to building a sales funnel; Adapt commercial and distribution policies; Support regional and central efforts for customer relationships and business intelligence during offers and contract phases; Identify performance improvements opportunities on methods and tools and lead their deployment across S&S
• Lead the CSM team, PBH contract administrators, and business improvement/methods and tools representatives to secure business performance and high level of Customer Satisfaction
• Develop and manage the budget for annual operating expenses for the Business & Programs Team.
• Secure the connections with cross-functional teams with AH stakeholders in Europe and in Canada
• Direct the development, implementation and management of formal policies, procedures, and processes to support the organization’s activities
• Maintain adequate resources to perform activities locally: recruitment, local workload, load and capacity balancing. Define training needs for each employee, and provides such training
• Direct the efforts of the Customer Support Managers (CSMs) overseeing customer support requirements in sales regions and for dedicated accounts

Benefits

• Competitive base salary
• incentive compensation which may include profit sharing schemes
• retirement savings plan
• Employee Stock Ownership Plan (“ESOP”)
• Paid time off including personal time
• holidays
• generous paid parental leave program
• Comprehensive insurance coverage including medical (traditional and high-deductible health plans)
• prescription
• dental
• vision
• life
• disability
• Employee Assistance Plan (“EAP”)
• other supplemental benefit coverages

What This Job Offers

• Job Type: Full-time
• Career Level: Executive