Head, Global IAM Directory Services

Scotiabank • Toronto, ON

1d • Onsite

About The Position

The Global Head of IAM Directory Services is accountable for the end‑to‑end ownership of Directory platforms and services across the enterprise. This role leads the global engineering and operational teams to design, build, modernize, and operate secure, scalable, and resilient Directory capabilities for our global multi-domain, multi-forest identity environment spanning while support business strategy across all regions and channels. The incumbent drives the evolution of global directory services, while playing a critical role in strengthening the organization’s identity security posture by reducing the technical attack surface, securing identity platforms both on-premise and in cloud environments. They leverage advances modern engineering and operational practices, and partner closely with peer teams in Security, Technology, Risk, and Business leaders to deliver foundational and transformational directory capabilities to the workforce at enterprise scale.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related discipline; a graduate degree or relevant industry certifications (e.g., cloud, security, IAM) is an asset.
• 10+ years of progressive technology experience, including 5+ years leading large engineering teams, with hands on responsibility for building, modernizing, securing, Microsoft Active Directory, Entra ID, and Microsoft PKI environments.
• Demonstrated experience operating and securing Microsoft Active Directory, Entra ID, and Microsoft PKI identity, authentication, or security platforms, including ownership of production systems in a regulated or large scale environment.

Nice To Haves

• Spanish language skills are considered an asset.

Responsibilities

• Own the full lifecycle and service accountability for global Microsoft Active Directory, Entra ID, and Microsoft PKI platforms, including strategy alignment with architecture, design, build, modernization, production operations, and continuous improvement for the workforce.
• Be Accountable for platform availability, resiliency, performance, security posture, and operational excellence of Microsoft Active Directory, Entra ID, and Microsoft PKI platforms.
• Ensure IAM Directory Services operate enterprise‑grade platforms, meeting defined SLAs, SLOs, and regulatory obligations.
• Lead the end‑to‑end Directory Services (DSE) Team function.
• Define and lead the design, delivery, security and modernization of the Bank's AD, Entra ID, MSPKI, and supporting components such as AD/Entra backup and recovery tools.
• Drive adoption of modern engineering practices, including cloud‑native architectures, automation, agentic AI, security‑by‑design, and resilience engineering.
• Own production operations and support for the Bank's AD, Entra ID, MSPKI, and supporting components such as AD/Entra backup platforms, including incident management, problem management, capacity planning, and operational readiness.
• Establish and enforce run‑the‑platform disciplines, ensuring stable operations, predictable change, and rapid recovery from incidents.
• Partner with SRE, infrastructure, and operations teams to mature monitoring, alerting, runbooks, and operational automation.
• Work in partnership with IAM Product and Architecture, ensure strategic alignment of Microsoft and neighboring directory services with workforce, security, and business requirements.
• Serve as a key leader for risk management, audit, and regulatory engagements, ensuring findings are proactively mitigated and platforms are operated within risk appetite.
• Ensure clear ownership, decision rights, and accountability across directory service initiatives and supporting teams.
• Partner with the Workforces Identity team to onboard and integrate services such as AD and Entra into global business channels, ensuring consistent customer experience and security posture.
• Act as a senior technology leader, influencing roadmaps and priorities in alignment with architecture, workforce, security, and business requirements.
• Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Create an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Build a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Benefits

• Diversity, Equity, Inclusion & Allyship
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior