HCCR Dual Rate Supervisor, Race & Sportsbook

Harrah's Cherokee Casino Resort•Cherokee, NC

3d•Onsite

About The Position

This position is for a DR Race & Sportsbook Writer within the Race & Sportsbook department. The primary function is to provide excellent service to customers placing bets, process cash transactions accurately and quickly, and oversee operations of the race and sportsbook area. The role also involves supervisory duties, ensuring policies are followed, managing personnel, and developing strategies to promote volume and ensure security.

Requirements

High school graduate or GED required
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Ability to subtract, multiply and divide numbers is essential
Attention to detail
Strong interpersonal skills
Ability to handle multiple priorities in a fast-paced environment
Willing to learn and to be adaptable
Neat, professional appearance with excellent personal hygiene
Able to get along with co-workers and work as a contributing member of a team
Organization and time management skills
Excellent oral, written and public communication skills

Nice To Haves

Six months experience as a Race & Sports Writer preferred
Six months customer service preferred
Six months money handling experience preferred

Responsibilities

Greet customers; input betting information into computer; print ticket; accept money and give ticket and change to customers
Accurately maintains bank
Verifies winning tickets
Handle and solve any concerns and questions by customers
Oversee operations of race and sportsbook area
Explain wagering information when needed
Report all pertinent information directly to the keno/race and sportsbook shift supervisor
Maintain and update betting boards or televisions for customers to view
Delight our guests with outstanding resort level service which includes creating a fun and exciting environment for the guest
Proactive with incidents and issues ensuring resolution with employees and guests
Participative member of the team by volunteering and being involved in buzz sessions, projects, committees, and task forces by providing input and suggestions
Maintain a clean and orderly work environment
Display Spotlight behaviors, and present upbeat and positive attitude
Maintain environment of readiness pertaining to supplies, resources, and tools to perform job duties
Adhere to regulatory, departmental and company polices/procedures in an ethical manner
Supervise all wagering policies of the Race& Sports books
Ensure all AML & Title 3 procedures are followed and accurately tracked
Supervise the function of all personnel in Race & Sportsbook Operations insuring maximum productivity
Coach, guide and instruct personnel in the proper performance of duties
Ensure betting limits are followed
Administer evaluations, performance reviews and merit compensation within established guidelines.
Maintain work schedules for assigned personnel
Oversee personnel development including hiring, training, discipline and administration of merit system
Develop and manage operating plan to ensure operating expenses meet established forecast goals
Monitor competitors’ practices and technological innovations affecting the Race & Sports book betting industry
Remain aware of legislative action affecting business opportunities
Recommend and implement Marketing plans to promote Race & Sportsbook volume
Insure customer recognition and development are foremost duties for all personnel, using tools available appropriately
Ensure that departmental procedures conform to all regulatory requirements and provide maximum security for the company’s assets
Assure facilities and equipment are available and functioning
Resolve any disputes by following posted house rules
Use radio to expedite service and use professional etiquette when talking on radio
Encourage Caesars Rewards participation and sign up guest for whenever possible