HCCR Dual Rate Supervisor, Race & Sportsbook
About The Position
Provide excellent service to customers who place a bet at the Race & Sports Book area. Process all cash transactions quickly and accurately. This role involves supervising all wagering policies of the Race & Sports books, ensuring AML & Title 3 procedures are followed, and overseeing the function of all personnel in Race & Sportsbook Operations to ensure maximum productivity. The supervisor will coach, guide, and instruct personnel, ensure betting limits are followed, administer evaluations and performance reviews, and maintain work schedules. Additionally, the role includes overseeing personnel development, managing the operating plan to meet expense forecasts, monitoring competitors, remaining aware of legislative action, recommending and implementing marketing plans, ensuring customer recognition and development, and assuring departmental procedures conform to regulatory requirements and provide maximum security for company assets. The supervisor will also ensure facilities and equipment are available and functioning, resolve disputes, use radio communication professionally, and encourage Caesars Rewards participation.
Requirements
- High school graduate or GED required
- Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
- Ability to subtract, multiply and divide numbers is essential
- Attention to detail
- Strong interpersonal skills
- Ability to handle multiple priorities in a fast-paced environment
- Willing to learn and to be adaptable
- Neat, professional appearance with excellent personal hygiene
- Able to get along with co-workers and work as a contributing member of a team
- Organization and time management skills
- Excellent oral, written and public communication skills
- Must be physically mobile with reasonable accommodations
- Must be able to respond to visual and aural cues
- Must be able to operate in mentally and physically stressful situations
- Must be able to attend to multiple tasks simultaneously
- Must be able to read, write, speak and understand English
Nice To Haves
- Six months experience as a Race & Sports Writer preferred
- Six months customer service preferred
- Six months money handling experience preferred
Responsibilities
- Greet customers; input betting information into computer; print ticket; accept money and give ticket and change to customers
- Accurately maintains bank
- Verifies winning tickets
- Handle and solve any concerns and questions by customers
- Oversee operations of race and sportsbook area
- Explain wagering information when needed
- Report all pertinent information directly to the keno/race and sportsbook shift supervisor
- Maintain and update betting boards or televisions for customers to view
- Delight our guests with outstanding resort level service which includes creating a fun and exciting environment for the guest
- Proactive with incidents and issues ensuring resolution with employees and guests
- Participative member of the team by volunteering and being involved in buzz sessions, projects, committees, and task forces by providing input and suggestions
- Other duties as requested to deliver excellent service to internal and external customers
- Maintain a clean and orderly work environment
- Display Spotlight behaviors, and present upbeat and positive attitude
- Maintain environment of readiness pertaining to supplies, resources, and tools to perform job duties
- Adhere to regulatory, departmental and company polices/procedures in an ethical manner
- Supervise all wagering policies of the Race& Sports books
- Ensure all AML & Title 3 procedures are followed and accurately tracked
- Supervise the function of all personnel in Race & Sportsbook Operations insuring maximum productivity
- Coach, guide and instruct personnel in the proper performance of duties
- Ensure betting limits are followed
- Administer evaluations, performance reviews and merit compensation within established guidelines.
- Maintain work schedules for assigned personnel
- Oversee personnel development including hiring, training, discipline and administration of merit system
- Develop and manage operating plan to ensure operating expenses meet established forecast goals
- Monitor competitors’ practices and technological innovations affecting the Race & Sports book betting industry
- Remain aware of legislative action affecting business opportunities
- Recommend and implement Marketing plans to promote Race & Sportsbook volume
- Insure customer recognition and development are foremost duties for all personnel, using tools available appropriately
- Ensure that departmental procedures conform to all regulatory requirements and provide maximum security for the company’s assets
- Assure facilities and equipment are available and functioning
- Resolve any disputes by following posted house rules
- Use radio to expedite service and use professional etiquette when talking on radio
- Encourage Caesars Rewards participation and sign up guest for whenever possible
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
