Hershey Entertainment & Resorts - Hershey, PA

posted about 1 month ago

Part-time - Entry Level
Hershey, PA
Accommodation

About the position

A Hersheypark Guest Services Supervisor maintains accountability for assigned location(s), including Main Gate Guest Relations, Kissing Tower Hill, and Family Health Services. This position leads a team environment dedicated toward kindness and empathy for our team members and guests. This role works with other Guest Services Supervisors, Guest Relations and Arrival and Admissions Employees, Team Leads, Supervisors, and Park and Department Managers.

Responsibilities

  • Conduct Guest Experience group shift meetings with employees and supervisors
  • Maintain a clean work area, including preparing and sweeping queue areas, work stations, walkways/paths are free of debris, and removal of trash when necessary
  • Communicate with supervisor(s) regarding staffing needs and coordinate a team member's break schedule to ensure compliance
  • Ensure employees are trained at their assigned locations and have proper documentation. Coach employees and administer disciplinary action when necessary
  • Adhere to Guest Experience standard operating procedures and maintain proficiency in all Guest Relations positions
  • Maintain, complete, and audit proper documentation including opening/closing checklists, training, cashier reconciliation reports, communicate any discrepancies with Finance and Management, update communication logs, complete/document miscellaneous adjustments and track inventory, and be responsible for inventoried items
  • Conduct the required amount of Internal Audits
  • Assist in the onboarding and on-the-job shadow training of seasonal team members and interns
  • Provide our guests with exceptional guest service, resolve all guest inquiries in a timely manner (including collaborating with other departments when needed), log guest feedback, and adhere to department and company service expectations
  • Initiate positive guest interactions and maintain a thorough working knowledge of Hersheypark guest programs, including the accessibility program, and upsell applicable programs
  • Help facilitate and enroll guests in the Accessibility Program
  • Perform other duties as assigned

Requirements

  • Must be 18 years of age or older on the date of applying
  • Must have previous experience in a customer service or hospitality environment

Nice-to-haves

  • Proficient in the use of Google Workspace applications
  • Strong conflict resolution/problem solving skills

Benefits

  • FREE admission and parking to Hersheypark
  • Discounts on food & shopping
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