LIVE NATION ENTERTAINMENT - Charlotte, NC

posted about 1 month ago

Charlotte, NC
Performing Arts, Spectator Sports, and Related Industries

About the position

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's '50 Companies that Care'. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

Responsibilities

  • Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event.
  • Assist with keeping the venue safe, clean and presentable to the guest.
  • Resolve guest complaints or problems.
  • Examine tickets or passes to verify authenticity.
  • Provide assistance to guests with special needs, such as helping with seat accommodations.
  • Guide guests to exits or provide other instructions or assistance in case of emergency.
  • May assist in verifying staff credentials to generally restricted areas.
  • Assist patrons by giving directions places inside or outside the venue.
  • Ensure guests are safely enjoying the show.
  • May help at informational kiosks or displays around the venue.

Requirements

  • High School Diploma or equivalent
  • At least 2 years in Customer Service and communications
  • Strong strategic thinking and creative problem solving skills
  • Excellent verbal, written and interpersonal communication skills
  • Acute sense of judgment, tact and diplomacy
  • A strong-sense of teamwork and ability to execute programs
  • Excellent verbal and written communication skills
  • Availability to work during the day, late hours, and flexible scheduling on both weekdays and nights

Nice-to-haves

  • At least 2 years' experience within the live music environment
  • College diploma in related field

Benefits

  • Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
  • Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
  • 401(k) program with company match, Stock Program Reimbursement
  • New parent programs & support including caregiver leave and baby bonus, infertility support
  • Tuition reimbursement, student loan repayment internal growth and development programs & trainings
  • Volunteer time off, crowdfunding network
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