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Guest Services Representative

$31,200 - $31,200/Yr

Air Education and Training Command - Holloman Air Force Base, NM

posted about 2 months ago

Part-time
Onsite - Holloman Air Force Base, NM
Educational Services

About the position

The Guest Services Representative position at the Holloman Inn on Holloman Air Force Base, New Mexico, is responsible for providing front desk and guest services support for lodging operations. This flexible role involves working various shifts, including days, nights, weekends, and holidays, to ensure high-quality customer service and efficient management of guest accommodations.

Responsibilities

  • Receive and confirm room reservations via various communication methods.
  • Register and assign rooms to guests, issue room keys, and escort guests to their rooms as needed.
  • Ensure only authorized personnel use government-sponsored quarters.
  • Calculate and post charges to guests' accounts and balance totals with control records.
  • Accept payments, make change, and present checkout statements to departing guests.
  • Prepare and safeguard cash receipts and daily activity reports.
  • Maintain a current checkout list and sell sundry items to guests.
  • Ensure the front desk area and lobby remain clean and professional at all times.
  • Process Night Audit procedures and close credit card machines nightly.
  • Maintain the lost and found program and ensure customer service is prioritized.

Requirements

  • Experience in general clerical or cashier work with demonstrated ability to handle multiple tasks and provide quality customer service.
  • Ability to resolve common arithmetic problems and make change when receiving payments.
  • Must meet state and legal age requirements for the sale of alcoholic beverages.

Benefits

  • Access to a range of benefits depending on employment type (permanent, part-time, temporary, intermittent).
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