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Healthpartners - Saint Paul, MN
posted 2 months ago
About the position
The Guest Services Representative at Regions Hospital is a vital role focused on delivering exceptional customer service to patients, families, and guests. This on-call position requires collaboration with various hospital departments to ensure a welcoming and efficient experience from entry to exit. The representative acts as a central point of contact, addressing a wide range of needs and concerns in a professional and friendly manner, thereby enhancing the hospital's customer service image.
Responsibilities
- Greet and assist all individuals entering the hospital.
- Serve as a central point of contact for patients, families, and guests.
- Collaborate with hospital departments and clinics to deliver optimal service.
- Address a broad spectrum of needs and concerns in a professional manner.
- Act as a primary resource for other hospital staff and perform related duties as assigned.
Requirements
- 1 year of experience in a customer service, patient care, or guest service role.
Nice-to-haves
- Experience in a healthcare setting.
- Experience in security, law enforcement, or behavioral health.
