ASM Global-SMG - Baton Rouge, LA
posted 2 months ago
Part-time - Entry Level
Baton Rouge, LA
About the position
The Command Post employee at Raising Cane's River Center is responsible for managing the Guest Services desk in a part-time capacity. This role is crucial for ensuring guest satisfaction and safety during events, requiring a dependable and detail-oriented individual who can respond swiftly to various needs and emergencies.
Responsibilities
- Serve as the main point of contact for guests, addressing questions, providing information, and resolving concerns professionally.
- Maintain seamless communication with security, housekeeping, event staff, and operations to ensure event safety and efficiency.
- Track and record event timelines, including door openings, closings, building security status, and incident response times.
- Use an app to promptly report restroom and facility issues.
- Collect lost and found items, ensuring all are logged and returned to Security at the end of each event.
- Accurately record and report incidents or issues that arise during events.
Requirements
- Availability to work evenings and weekends.
- Strong ability to remain calm, think quickly, and handle emergencies effectively.
- Excellent communication skills and a team-oriented mindset.
- Reliable and able to maintain thorough records with attention to detail.
