About the position
For our Guest Services Keyholders, it’s all about HOSPITALITY! They love to connect, serve, listen, and operate in a super busy, high energy part of the store. Our Guest Services team is the heartbeat of the store; you will be working with a super dedicated, skilled, and caring bunch of people whose job is to take the very best care of our guests and to communicate effectively with our entire staff, keeping them up to speed on all issues that guests bring to their attention.
Responsibilities
- Ensures all calls to the store and in-person guest interactions are answered in a friendly, professional and timely manner and then directed to the appropriate areas; answering customer inquiries, and providing information regarding the store
- Remains diligent about reading Guest Service emails promptly and staying informed of all the necessary information as it pertains to each department and the store as a whole
- Provides immediate assistance to the Front End regarding Guest returns, issues gift cards, etc.
- Prioritizes tasks for the day such as special orders, deliveries, call backs, and HL2GO
- Remains a point of contact for any store Standard Operating Procedures (SOPs)
- Communicates often with the rest of Guest Service and with the Front End Supervisors, of any issues or topics of concern
- Creates display and on-demand gift boxes for Guests as well as charity auctions and maintains supplies for Guest service to utilize
- Takes on projects and tasks as outlined by Front End Supervisor and/or ASMs
- Knows the store inside and out and assists guests with navigation
- Stays on top of store events: staff events, schedules, product demos
- Executes POS process for HL2GO (in conjunction with the Grocery Dept) orders and reviews all orders to be sure they are accurate and organized for pick-up
- Alerts the Front End Supervisor, ASMs, and SD to any Guest and/or staff issues as deemed appropriate/necessary
- Performs Opening and Closing tasks efficiently, as needed
- Operates basic POS override functions for cashiers in the absences of a Front End Supervisor or ASM
- Holds basic Front End operational responsibilities in assisting cashiers with POS functions, counting in and counting down drawers, and making change
Requirements
- Strong communication skills
- Ability to work in a fast-paced environment
- Customer service experience
- Flexibility in scheduling
Benefits
- Health Insurance (we pay 75% you pay 25% for single health benefits)
- Dental and Vision Insurance
- Short Term Disability Insurance
- Life Insurance
- Critical Illness Insurance
- Accident Insurance
- Flex Spending Accounts
- Health Spending Accounts
- Paid time off (Full time staff receive 2 weeks, gain additional week on 1st and 4th anniversary)
- Sick time (Part time staff receive 40 hours of sick time a year)
- Paid Maternity/Paternity time, up to 8 weeks paid time off!
- Generous store discount: 20% off grocery, 20% off Café, 10% off beer, 20% off wine, 30% off vitamins/supplements
- One Less Car program
- 401(k): 100% match of the first 3% of the staff member’s contribution. 50% match on the staff member’s contribution above 3% and up to 5%. Staff are 100% vested in Healthy Living’s contribution from day one
- Income advance program with North Country Federal Credit Union - AKA a loan program, another way we help you get money!
- Free Celtics tickets
