Guest Services Coordinator

Hilton - Cleveland, OH

Full-time - Entry Level

Cleveland, OH

Accommodation

About the position

The Guest Services Coordinator at Hilton is responsible for overseeing the activities of the Guest Services department to ensure quality service delivery in line with company standards. This role involves directing team members, maintaining records, coordinating group activities, and actively participating in service provision while ensuring effective communication with both internal and external guests.

Responsibilities

• Coordinate the activities of the Guest Services department.
• Direct team members to ensure quality service delivery.
• Maintain records and logs related to guest services.
• Coordinate group activities and events.
• Participate in providing exceptional service to guests.
• Communicate effectively with internal and external guests.

Requirements

• Demonstrated commitment to Hilton's Vision, Mission, and Values.
• Strong focus on hospitality and delivering exceptional guest experiences.
• Integrity in all actions and decisions.
• Leadership qualities in the hospitality industry.
• Ability to work collaboratively as part of a team.
• Ownership of responsibilities and actions.
• Sense of urgency and discipline in operations.

Nice-to-haves

• Quality and productivity skills.
• Dependability in service delivery.
• Customer focus and adaptability.

Benefits

• Opportunity to work in a leading global hospitality company.
• Access to training and development programs.
• Employee discounts on hotel stays and services.