This job is closed

We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.

Drury Hotels - Fairview Heights, IL

posted about 2 months ago

Full-time - Entry Level
Fairview Heights, IL
Accommodation

About the position

The position involves assisting the management team with supervising the front desk and guest service positions at Drury Hotels. The role requires maintaining high standards of integrity and providing motivation to team members to exceed customer service expectations. The individual will ensure that Drury Hotels' policies and procedures are communicated and followed consistently, while also contributing to a positive work environment for both team members and guests.

Responsibilities

  • Assist management in supervising front desk and guest service positions.
  • Ensure adherence to Drury Hotels' policies and procedures.
  • Maintain high standards of integrity and provide motivation to team members.
  • Deliver exceptional guest experiences through courteous and efficient service.
  • Respond promptly to inquiries, requests, and complaints with a positive attitude.
  • Contribute to a positive work environment for a diverse team and guests.
  • Train guest service team members as needed.
  • Perform duties of guest service agent, night audit, or other positions as required.

Requirements

  • Ability to communicate clearly in English with guests and team members.
  • Thorough knowledge of Drury Hotels' policies and procedures.
  • Ability to train, motivate, and inspire team members.
  • Knowledge of marketing and sales programs.
  • Ability to handle money and utilize office machines.
  • Attention to detail and ability to monitor safety conditions.

Nice-to-haves

  • Some travel may be required.

Benefits

  • Quarterly bonuses up to $3200/year based on hotel results.
  • Flexible scheduling and paid time off.
  • Hotel discounts and free room nights.
  • Career growth opportunities including mentorship and management training.
  • Comprehensive health benefits including medical, dental, and vision.
  • Company-matched 401(k) retirement plan.
  • Recognition as one of Forbes' Best Midsize Employers (2023).
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service