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GUEST SERVICE REPRESENTATIVE

$35,360 - $36,400/Yr

G&B Hotel Employee Leasing - Cypress, CA

posted 2 months ago

Part-time - Entry Level
Cypress, CA

About the position

The Guest Service Representative at G&B Hotel Employee Leasing LLC is responsible for providing a pleasant and efficient experience for guests during check-in and check-out processes. This role involves a variety of customer service tasks aimed at ensuring guest satisfaction and maintaining hotel operations.

Responsibilities

  • Greet, register, and assign rooms to guests, issuing room keys and escort instructions as appropriate.
  • Answer inquiries regarding hotel services, guest registration, and local attractions.
  • Maintain records of room availability and guest accounts, including making, confirming, and canceling reservations.
  • Compute bills, collect payments, and make change for guests, posting charges as necessary.
  • Sort and manage incoming mail and messages, transmitting and receiving communications via telephone and fax.
  • Understand and enforce hotel credit policies, accounting for cash and making deposits as required.
  • Initiate friendly greetings to guests upon arrival.
  • In a lead capacity, take responsibility for assigned employees in the absence of the Supervisor, assigning work and ensuring performance standards are met.
  • Assist guests with reservations for restaurants, transportation, or entertainment, and manage guest valuables as needed.
  • Perform other duties as assigned.

Requirements

  • High school diploma or GED required.
  • Minimum of 3 months experience in hospitality, general office, accounts receivable, or customer service.
  • Ability to communicate clearly in English, both verbally and in writing.

Nice-to-haves

  • Experience in a lead capacity or supervisory role is a plus.

Benefits

  • Part-time position with competitive hourly wage of $17.00 - $17.50 per hour.
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