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Guest Service Representative
Coborn's - Ramsey, MN
posted 10 days ago
About the position
A Guest Services Representative is passionate about providing remarkable guest service at the Guest Service Counter by offering convenient, specialty products and services not offered by traditional grocery retailers (i.e. Money Orders, Western Union, Dry Cleaning, Postage, etc.). The Guest Service Representative is responsible for upholding Coborn's high standard of service by supporting the front-end, as well as the remainder of the store, through cashier interventions, transaction reversals/corrections, and other unique transactions (i.e. returns, coupon refunds, exchanges, etc.). A day in the life of the Guest Service Representative may include any combination of the below duties: Maintain a "Say Yes to the Guest" attitude by providing remarkable guest service. Perform all front-end functions including, but not limited to: cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, etc. Assist guests with returned merchandise, overrings, and overcharges. Conduct cashier accuracy audits. Provide low-level troubleshooting and/or inform store management of problem areas, including: pricing, equipment breakdowns, service levels and standards, personnel problems, etc. Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts. Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence.
Responsibilities
- Maintain a 'Say Yes to the Guest' attitude by providing remarkable guest service.
- Perform all front-end functions including cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, etc.
- Assist guests with returned merchandise, overrings, and overcharges.
- Conduct cashier accuracy audits.
- Provide low-level troubleshooting and/or inform store management of problem areas, including pricing, equipment breakdowns, service levels and standards, personnel problems, etc.
- Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts.
- Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence.
Benefits
- A 10% Employee Discount (for the employee and their immediate household)
- Get Paid Daily with DailyPay
- Paid Time Off (PTO/Vacation)
- Paid Floating Holidays & 1 - ½ time for hours worked on a company-recognized Holiday
- Sunday Premium Pay - An extra $1 per hour for hours worked on Sundays
- Paid Military Leave
- Employee Health & Wellness Programs, Challenges and Resources
- Employee Assistance Program (EAP)
- Tools, resources and opportunities for Career Growth & Development
- 401(k) plan options - with a match up to 20% of the first 5% contributed
- Participation in our Employee Stock Ownership Program (ESOP)
- Additional Voluntary Benefits - such as Vision, Accident and Critical Illness Insurances
- Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, Term Life Insurance, Accidental Death & Dismemberment Insurance, Short-Term & Long-Term Disability Insurance
- Flexible scheduling
- Recognition culture
- Growth Opportunities
