Guest Service Rep-Crowne Plaza KC Downtown- Kansas City, MO

$31,200 - $33,280/Yr

Crowne Plaza KC Downtown- Kansas City, MO - Kansas City, MO

Full-time - Entry Level

Kansas City, MO

About the position

The Guest Service Representative at Crowne Plaza Kansas City Downtown is responsible for providing exceptional service to guests, ensuring a welcoming and efficient experience from check-in to check-out. This role involves responding to guest inquiries, managing reservations, and addressing any concerns to enhance guest satisfaction. The representative plays a key role in promoting hotel services and amenities while maintaining a professional demeanor and adhering to company policies.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Promote the 'preferred' guest program and provide recognition and benefits to members.
• Accept payment for guests' accounts at registration and checkout.
• Maintain a house bank and accurately report daily receipts.
• Issue keys and control entrance of safety deposit boxes.
• Post miscellaneous charges as requested.
• Promptly respond to and resolve guest complaints.
• Answer telephone inquiries politely and efficiently.
• Take reservations accurately and efficiently.
• Perform check-ins and check-outs thoroughly and efficiently.
• Assist with shuttle or transportation services as needed.
• Help guests with luggage upon arrival and departure.
• Provide knowledgeable assistance about the local area and hotel services.
• Handle messages, wake-up calls, mail, and faxes properly.
• Assist guests with laundry/dry cleaning needs.
• Maintain open communication with each department and respond positively to new ideas.

Requirements

• High School diploma or equivalent.
• Experience with hotel processes and standards, preferably with brands like Marriott, Hilton, IHG, Wyndham, or Hyatt.
• Ability to speak, read, write, and understand the primary language(s) used in the workplace.
• Good verbal and written communication skills.
• Basic computational and computer skills.
• Extensive knowledge of hotel services and local attractions.

Nice-to-haves

• Experience in a customer service role within the hospitality industry.
• Knowledge of hotel management software and systems.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Parental leave
• Referral program
• Vacation & Holiday Pay
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Same-day pay available