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Guest Service Agent
$24,960 - $27,040/Yr
La Quinta By Wyndham - Greensboro, NC
posted 2 months ago
Part-time,Full-time - Entry Level
Greensboro, NC
About the position
The Guest Service Agent is responsible for providing exceptional customer service to hotel guests, ensuring a welcoming and efficient experience from check-in to check-out. This role involves managing bookings, addressing guest inquiries and complaints, and promoting hotel amenities and local attractions.
Responsibilities
- Provide guest with great customer service experience
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Oversee check-in and check-out procedures
- Actively listen to and resolve complaints
- Inform clients of our hotel services, including breakfast and dining options
- Promote all hotel amenities, conveniences and programs offered
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular hotel clients
Requirements
- Hands-on experience with Hotel Management software (PMS)
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent multitasking skills
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
Nice-to-haves
- Hotel experience: 1 year (Preferred)
- High school diploma or equivalent (Preferred)
Benefits
- Employee discount
- Flexible schedule
