Guest Service Agent

$26,000 - $26,000/Yr

Marriott International - Norman, OK

Full-time - Entry Level

Norman, OK

Accommodation

About the position

The Guest Service Agent is responsible for providing exceptional customer service to guests at the Fairfield Inn & Suites Norman. This role involves greeting and registering guests, managing reservations, and ensuring overall guest satisfaction while adhering to hotel and sustainability standards.

Responsibilities

• Greet, register, and service guests in a friendly and courteous manner.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Requirements

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.