Guest Relations Representative I - Infusion

About the position

The Guest Relations Representative I - Infusion acts as a liaison between guests, staff, and patients to respond to all information inquiries. This role is essential in ensuring smooth communication and flow within the Owensboro Health Regional Hospital's Infusion department.

Responsibilities

• Acts as central information resource for Owensboro Health staff, patients, and guests.
• Receives, screens, routes, and/or responds to all incoming inquiries.
• Greets all guests and provides proper directions or instructions based on needs.
• Facilitates visitor flow in and out of the department.
• Updates diet orders and verifies patient diet upon tray deliveries.
• May monitor tube system and handle medications in accordance with medication safe handling practice.
• Electronically transfers patients in and out of the unit including facilitation of direct admit process, completion of discharge in electronic medical record (EMR), assembling paper-lite chart, and assisting with patient bed placement.
• Enters staff assignments into Responder 5 System and verifies staff have logged in and out of the system to review assignments.
• Serves as a central information resource to physicians, family, co-workers, and health team.
• Arranges for patient transport services.
• Answers patient calls in a timely manner, identifying self and addressing patient by name, takes the appropriate action.
• Maintains centrally accessible resource materials (phone books, quick reference for supplies).
• Serves as a resource regarding electronic medical record (EMR); requests outside medical records and scans documents into EMR.
• Break down charts and take to Health Information Management.
• Cleans and organizes work area upon arrival.
• Checks copiers and printers at beginning of shift.
• Enters work orders and orders supplies.
• Maintains nourishment stations, waiting rooms, and consultation rooms.

Requirements

• High school diploma, General Equivalency Diploma (GED) or higher preferred.
• No experience required.
• No licensure/certification/registration required.