Guest Experience Lead | Bethesda Row (Contract April 2025)

$45,760 - $52,624/Yr

Lululemon - Bethesda, MD

Full-time - Entry Level

Bethesda, MD

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Guest Experience Lead at lululemon is responsible for ensuring that all guests receive a high-quality in-store experience. This role involves overseeing technical product education, driving store performance, and being part of the store leadership team. The Guest Experience Lead plays a crucial role in guest connection, team performance, and operational excellence, while also contributing to a positive and inclusive work environment.

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store's hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members.

Requirements

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to assigned store with reliable transportation methods.
• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations).
• Some experience in leading, mentoring, or delegating with others.

Nice-to-haves

• High school diploma/GED/equivalent, or above.
• 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers).
• Food safety and/or liquor service certification (for Experiential stores with food/beverage service only).

Benefits

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.