Guest Experience Agent
About The Position
Acts as ambassador for Guest Services and the Resort Property, also controls the overall work product of the Guest Services Department. As a Guest Experience Agent, you will: Maintain and pursue higher standards/procedures for ensuring optimal guest experience. Utilize Medallia and Kipsu platforms to reach out to guests to help resolve issues and provide quick response to inquiries. Interact with guests reflecting positively on the resort and the company. Liaise with the rest of the resort departments to ensure delivery of high-quality service. Have the empowerment to make decisions focused on providing the best service to our guests. Proficiency in knowledge of room inventory and utilization for usage maximization. Participate in hands-on coordination of all groups, rooming, billing, assignment, and arrival process. Conduct studies and research to discover new techniques necessary for improving customer experience. Continuously pursue opportunities to further job knowledge and enhance skills associated with providing superior customer service. Utilize Medallia and Kipsu in coordinating and monitoring Guest experience operations.
Requirements
- Lift up to 15lbs.
- Be a self-starter/self-motivated.
- Must be able to work flexible hours, including nights, weekends, and holidays.
- Must be able to stand for long periods of time.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Excellent customer service skills.
- Required to pass a background check, drug test, and prove eligibility to work in the United States.
Responsibilities
- Maintain and pursue higher standards/procedures for ensuring optimal guest experience.
- Utilize Medallia and Kipsu platforms to reach out to guests to help resolve issues and provide quick response to inquiries.
- Interact with guests reflecting positively on the resort and the company.
- Liaise with the rest of the resort departments to ensure delivery of high-quality service.
- Have the empowerment to make decisions focused on providing the best service to our guests.
- Proficiency in knowledge of room inventory and utilization for usage maximization.
- Participate in hands-on coordination of all groups, rooming, billing, assignment, and arrival process.
- Conduct studies and research to discover new techniques necessary for improving customer experience.
- Continuously pursue opportunities to further job knowledge and enhance skills associated with providing superior customer service.
- Utilize Medallia and Kipsu in coordinating and monitoring Guest experience operations.
Benefits
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
