Guest Advocate

State of Arizona - Bullhead City, AZ

Full-time

Bullhead City, AZ

Executive, Legislative, and Other General Government Support

About the position

The Guest Advocate role at Target focuses on enhancing the guest experience through exceptional service and engagement. This position is designed for individuals who are passionate about providing a welcoming atmosphere, resolving guest concerns, and promoting various store offerings. The role emphasizes communication, problem-solving, and adaptability to ensure that every guest feels valued and supported during their shopping experience.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by authentically greeting all guests.
• Observe to quickly understand whether a guest needs assistance or wants to interact, following body language and verbal clues to tailor your approach.
• Engage with guests in a genuine way, asking questions to better understand their specific needs.
• Be knowledgeable about the tools, products, and services available in the total store to solve issues for the guest and improve their experience.
• Thank the guest in a genuine way and let them know you are happy they chose to shop at Target.
• Scan and bag all guest items efficiently, accurately, and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality.
• Make the guest aware of current and upcoming brand launches, store activities, and events.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
• Understand and show guests how to use Wallet and the other features and offerings within the Target App.
• Be familiar with all fulfillment services and know how to direct the guest to enroll, activate, and use them.
• Attempt every return and follow register prompts, partnering with immediate Leaders as needed to help solve for the guest while following Target's policies and procedures.
• Partner with Leaders as needed to de-escalate any negative situations and recover the guest shopping experience while following Target's policies and procedures.
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter-free work area, including gathering abandoned items, baskets, and hangers.
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, including Starbucks DU, and DU Returns, maintaining a compliance culture while executing those duties.

Requirements

• Strong communication skills to interact effectively with guests.
• Ability to problem-solve and make decisions to positively impact the guest experience.
• Adaptability to different guest interactions and situations.
• Knowledge of store products, services, and tools to assist guests.

Nice-to-haves

• Experience in a customer service role.
• Familiarity with retail operations and guest engagement strategies.

Benefits

• Opportunities for career development and skill building.
• A supportive team environment focused on guest experience.