Guest Advocate - Now Hiring (Up to $18/hr)

$37,440 - $37,440/Yr

Target - Kill Devil Hills, NC

Full-time - Entry Level

Kill Devil Hills, NC

10,001+ employees

General Merchandise Retailers

About the position

The Guest Advocate position at Target focuses on delivering exceptional guest service and creating a welcoming shopping experience. This role involves engaging with guests, addressing their needs, and promoting various services and offerings to enhance guest loyalty. Team members are empowered to make shopping quick and easy while ensuring compliance with safety and operational standards.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by authentically greeting all guests.
• Observe to quickly understand whether a guest needs assistance or wants to interact.
• Engage with guests in a genuine way, asking questions to better understand their specific needs.
• Be knowledgeable about the tools, products, and services available in the total store to solve issues for the guest.
• Thank the guest in a genuine way and let them know we're happy they chose to shop at Target.
• Scan and bag all guest items efficiently and accurately in compliance with food safety standards.
• Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality.
• Make the guest aware of current and upcoming brand launches, store activities, and events.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
• Understand and show guests how to use Wallet and the other features and offerings within the Target App.
• Be familiar with all fulfillment services and know how to direct the guest to enroll, activate, and use them.
• Attempt every return and follow register prompts, partnering with immediate Leaders as needed to help solve for the guest.
• Partner with Leaders as needed to de-escalate any negative situations and recover the guest shopping experience.
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter-free work area.
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.

Requirements

• Communicating effectively, including using positive language and being attentive to guests' needs.
• Welcoming and helpful attitude toward guests and other team members.
• Attention to detail while multi-tasking.
• Willingness to educate guests and engage around products and services.
• Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed.
• Work both independently and with a team.
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

Nice-to-haves

• Experience in a retail or customer service environment.
• Ability to handle cash register operations and cash transactions.
• Flexibility to work nights, weekends, and holidays.

Benefits

• Competitive pay and benefits package including financial and education support.
• Opportunities for career growth and development.